At Shademont Consultancy, our clients’ interests always come first. If our services or solutions have not met your expectations and you wish to share a concern, you can submit a complaint directly to Shademont Consultancy. For your convenience, a list of our office locations is provided below.
We treat all client and investor feedback with the utmost seriousness. Our dedicated complaints procedure ensures your concerns are handled promptly, fairly, and transparently, at no cost to you.
Should you reach out via email or post, please include any documentation or information related to your concern. This will help us review and resolve your issue efficiently.
We aim to address your inquiry as quickly as possible and are committed to the following steps once we receive your complaint.
Complaint Confirmation
Once we receive your complaint, an impartial team member with appropriate seniority, who is not connected to the issue, will begin an independent review. You will receive written confirmation of your complaint from Shademont Consultancy within 5 business days, outlining our complaint handling procedure.
Scheduled Updates
We will keep you updated on the progress of your complaint throughout the review process.
Case Closure / Status Communication
Our goal is to provide a final response within 8 weeks, unless local laws specify otherwise. Should unexpected delays occur, and we are unable to resolve your issue within this timeframe, you will be informed. We will update you on the reasons for the delay and let you know when you can expect a resolution.
If you are not satisfied with the final outcome, you may have the option to escalate your complaint to the relevant local ombudsman or alternative dispute resolution service.
